Customer service

Taking into account the state-level emergency situation announced in Lithuania due to COVID-19, in order of priority, persons are served remotely at the Centre for Quality Assessment in Higher Education (SKVC). 

Requests and complaints are accepted by electronic means and by post. Applications for academic recognition are accepted online in the Electronic Recognition Area Information System at the address: https://epe.skvc.lt/.

For consultation and information please contact during working hours: 

• Foreign qualifications’ recognition: + 370 5 210 4772, +370 5 210 4770, e-mail: recognition@skvc.lt 
• Evaluation of study fields: e-mail: kokybe@skvc.lt 
• Evaluation of study programmes: e-mail: kokybe@skvc.lt 
• Institutional review of activities of higher education institutions: e-mail: ivs@skvc.lt 
• General inquiries: e-mail: skvc@skvc.lt 

Working hours of the Centre for Quality Assessment in Higher Education:

• Monday to Thursday from 07:30 to 16:30 (lunch break from 11.30 to 12.15)
• Fridays 7.30 am to 15.15 (lunch break from 11.30 to 12.15) 

Upon arrival at the SKVC, visitors must: 

	wear protective equipment covering the nose and mouth (face masks, respirators or other means);
	keep a safe distance of at least 1 meter from each other;
	observe hand hygiene, coughing, sneezing etiquette and other necessary requirements.
	The SKVC does not serve people with symptoms of upper respiratory infections (e.g. fever, cough, difficulty breathing, etc.).

Entrance adapted for persons with reduced mobility accessible from the inner (service) yard. Please arrange your arrival time in advance by phone (see Contacts). 

Persons are served at the SKVC in accordance with the Rules for Examination of Applications and Complaints and Servicing of Persons in Public Administration Entities, approved by the Resolution of the Government of the Republic of Lithuania of 22 August 2007 No. 875.

Questionnaire on quality of service at the SKVC